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Does Free Shipping apply to my area? 

Weaver Tire Changers & Wheel Balancers are Free Shipping in the continental USA (lower 48 states).  Free shipping does not apply to Alaska or Hawaii.  No extra charge for liftgate or residential delivery. 

Free shipping on Lifts applies to over 85% of the continental USA (lower 48 states).  Free shipping does not apply to Alaska or Hawaii.  Some parts of the country are affected by higher freight rates which may require a small additional charge to cover the higher rate charged by the freight carriers.  Rather than advertise the higher rates across the board we choose to show the lowest possible cost to most of the country.  No extra charge for liftgate or residential delivery.      

The following areas may have additional freight on Lifts: North Western US, North Eastern US, Long Island, Western Colorado, the Dakotas, some parts of Florida & California and any area deemed a remote location by the freight company.  Prior to ordering give us a call or email and we can provide accurate information regarding Free Shipping or any additional charges.

Smaller parts and accessories marked as Free Shipping will ship by Fedex Ground throughout the lower 48 states with no additional charges unless special service is requested. 

Will you deliver to my house?

Yes the freight company can deliver to a residential address.  We will have the freight company deliver the product using a liftgate if requested.  The freight company will unload the equipment curbside using a liftgate. The freight company will not enter your property. There is an additional $35.00 fee for residential / liftgate delivery on items that are not free shipping.  If the item is too large for a liftgate you will need to unload the truck by sufficient means with appropriate lifting equipment.

How long does it take to get here?

Items that are in stock usually ship within 24 hours of order once payment is completed. Shipping time is estimated by the freight carrier and may vary. To the Midwest figure 3 – 4 days.  To the East Coast figure 4 – 5 days.  To the California area figure 3 – 4 days.  To the Northwest figure 4 – 5 days.  To the Southeast figure 3 – 4 days.  You may call our office or provide email for a copy of the tracking info. 

Will the freight company unload my equipment for me?

The freight company is only required to get the freight to the back of their trailer so you can unload it.  Be prepared for a tractor trailer (48’-54’) to arrive with your lift or wheel service equipment.  If a liftgate was arranged for delivery then the driver will let your load down by means of the liftgate but it is your responsibility to take it from there.  No inside delivery is included in the cost of the freight.

What is expected if I have the freight shipped to the closest freight terminal for pickup?

After the product has arrived at the freight terminal a dispatcher will call the number you provided to arrange your pickup.  You will find out their business hours for pickup and any special loading instructions you may need.  Typically you will have a 48 hour window to pickup the freight.  Once you have arrived at the terminal the freight company will load your truck or trailer for you.  Be sure to bring adequate tie down straps to secure the load for the trip back.  You will be asked to present proper ID before loading.

When my equipment is shipped what is the declared freight method?

All shipments that leave Derek Weaver Co., Inc. are shipped by FOB origin.  This means that we will pay the carrier and ship the products prepaid.  Once the product leaves our facility it is the customers property and most freight claims will be the responsibility of the customer.

What do I do if the freight arrives with some damage?

When we ship your product it will be securely packaged and wrapped for protection.  We have been shipping these types of products since 1984 and have seen just about everything that can happen during shipping so we make sure it is packaged right to start with.  Our packaging includes being labelled with several decals to warn of what to look for before signing the freight delivery bill.  It is IMPORTANT that you note any damage on the freight bill before signing.  Understand the freght is consigned to you and you are responsible for the proper acceptance of the delivery.  We recommend 2 options should you experience freight damage.

  1. Noting Damage using Electronic Hand Held Device
    If you receive a product that has damage and you must sign an electronic handheld device, do not sign until the steps below have been taken.  Request that the driver contact the terminal and request a C-43 damage claim number.  Get the C-43 claim number and make note of it for claim purposes.  Or request that the driver contact OS&D and let you speak to them and request a claim number.  Make note of the claim number for claim purposes.  If you are not able to get a claim number refuse the shipment.
  2. Accepting an item with freight damage.                                                                                                                Choose this option if you have minor dings and scratches or a part that needs replaced to make the unit satisfactory.  Make note of the damage before you sign the freight bill. You will be responsible for filing the freight damage claim with the carrier.  Take pictures for documenting the damage.  Derek Weaver Co, Inc. will provide any replacement parts or touch up paint needed should you choose this option and the carrier should provide for reimbursement.  If you have any questions or need further assistance, please call our customer service department @ 1-817-560-9510.  Most claims are handled in this manner to the customers satisfaction.
  3. Refuse the damaged item.                                                                                                                                   Choose this option if the carrier has severely damaged the freight beyond your judgment of a simple repair.  Derek Weaver Co, Inc. will file all freight claims.  Get a copy of the freight bill from the truck driver and fax it with a brief explanation of the situation to us along with any pictures of the damage.  A replacement will be shipped as soon as we receive your fax.  Freight damage is rare but it is best to be prepared.

Can I pick up my freight at your local warehouse?

Yes you may.  Allow 24 hours notice to arrange the pickup.  Click here for more Pickup Info

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